Fill out & print E-Repair form & include it with packaged tool
Print prepaid FedEx Shipping label & attach to box
Drop-off at FedEx drop-box or selected repair location
Batteries
Due to strict hazmat requirements and regulations of the US Department of Transportation regarding how Lithium-Ion batteries are shipped, do not send the battery with your tool. DOT requires proper labeling to be placed on the outside of the box when shipping Lithium-Ion batteries. No battery should be shipped. To learn more about battery compliance regulations download:
Prior to sending in the vacuum please ensure that any waste collected, including but not limited to any hazardous materials, are removed. By removing the waste container from the vacuum, no special labeling or documentation is required when shipping.
Remove the waste container from the vacuum
Enclose vacuum head in a plastic bag
Place the plastic bag in a sturdy box or shipping bin with plenty of packing material
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